FAQ


PRODUCT CARE

- Do not iron
- Do not leave in direct sunlight
- Hand wash & rinse in cold water
- Lay flat out of direct sunlight to dry
- Do not dry clean or wash in warm or hot water
- Store in a dry place 

 

 SHIPPING

REGION

Delivery Time

(business days)

SHIPPING Price

(in aud)

Australia Standard

2 – 7

$5

Australia EXPRESS

1 – 3

$10

USA, Canada & Mexico Standard

10 – 15

$13

USA, Canada & Mexico
DHL EXPRESS

1 – 3

$25

New Zealand Standard

5 – 10

$13

New Zealand
DHL EXPRESS

1 – 3

$25

Asia & Pacific Islands Standard

10 – 15

$20

Asia & Pacific Islands
DHL EXPRESS

1 – 3

$30

Europe & UK Standard

10 – 15

$20

Europe & UK
DHL EXPRESS

1 – 3

$35

Rest of World Standard

10 – 30

$35

 

  • Orders will be shipped within 1 business day 
  • DHL Express Shipping requires a signature on delivery.
  • International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient
  • In the event where a parcel is not claimed/refused by the receiver, DHL will attempt re-delivery. If DHL and/or our team is unable to arrange a re-delivery by DHL's cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.
  • If the package is Returned To Sender, please note that you will be issued a refund however this refund will not include the initial shipping cost. You will be refunded the order subtotal, before shipping. 

 

RETURNS POLICY

RETURNS ARE ACCEPTED WITHIN 14 DAYS OF RECEIVING ORDER FOR EITHER AN EXCHANGE OR A STORE CREDIT IN THE FORM OF A GIFT CARD.
 
UNDER AUSTRALIAN CONSUMER LAW WE DO NOT OFFER RETURNS OR EXCHANGES ON THONG BOTTOMS. 
THIS APPLIES TO: CANDICE BOTTOMS
 

CONDITION OF RETURN
- Full price item
- Unworn and unwashed
- Original tags attached
- Hygiene strip MUST be attached to product 
- SALE ITEMS ARE NON-RETURNABLE
- Please note that customers are responsible for return shipping costs
- We do not offer refunds for incorrect sizing or change of mind

EXCHANGES
- Available for Australian customers
- For items to the same value of your original purchase

- Please include a 500g prepaid postage satchel for the new item to be posted back to you
- Alternatively, you can repurchase the correct size or style with a store credit 

INTERNATIONAL RETURNS
- Return in exchange for a store credit 
- Store credit can be used to repurchase a new size or style and does not expire
- We do not offer international exchanges
- Customers are responsible for return shipping costs
 

FAULTY OR INCORRECT ITEM
- If you believe you have received a faulty or incorrect item please email us at info@tjswim.com prior to returning your item


HOW TO RETURN:
CLICK HERE TO REQUEST A RETURN