FREQUENTLY ASKED QUESTIONSFAQ

ORDERS
Can I change my order?
No worries - we all make mistakes. Send us an email (info@tjswim.com - with your order # in the subject) and we’ll do everything we can to accommodate your changes. We try to fulfill orders as quickly as possible, so please note that your order may have already been shipped. In the worst case scenario, you can return it to us for a store credit . Please note, return shipping costs are the responsibility of the customer. We will issue the store credit to the value of the items purchased.
How long will my return take?
International returns can take up to 3 weeks and Australian returns can take up to 2 weeks to get back to our warehouse. However, once we receive your return it will be processed within 2 business days. We will let you know as soon as it has been received and processed!
How do I check my order status?
Once your order has been shipped we will send through a tracking link to your email. You can use this to track your order up until delivery. Also be sure to check your junk/spam folder as some of our emails land there.
Which size should I choose?
We would hate to send you something that doesn't fit properly so we have size guides available on all of our product pages. You can also enter your details into the “Find my size” feature on each product page, this will provide you with the best option based on your sizing details. Alternatively, feel free to contact us and we can help find the best fit for you!
How do I use a promo code or gift card?
You will need to login into your TJ SWIM account if you haven’t already. Type or copy and paste the code into the 'Gift card or discount code' box at checkout.
What can I do if my promo code or gift card isn’t working?
Be sure to enter the code exactly as it was given to you, without any spaces. You can only use one promo code per order. If you are still having any troubles with your gift card or promo code then don’t hesitate to contact us!
Can I purchase a gift card online?
Search “gift card” in the search bar in the top right hand corner. Simply select the gift card and the value you would like to load on to it, then add it to bag for the perfect gift!
How will I know if an item I want comes back in stock?
We are always working to restock items as quickly as possible however we encourage you to sign up for restock notifications on the product page to be notified once the item is back in stock. We also recommend contacting us to ensure that the item you are after is being restocked. In the meantime, a little shopping never hurt anybody!
How do I make a return?
Head to our returns page to find our Returns policy. At the bottom of our website you will find the “Start a return” link. Make sure you have your email and order number ready to lodge a return request. Please note, we don’t accept returns on SALE items or THONG bottoms which is also stated in our Returns Policy.
What payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as PayPal. AUS, NZ and US based customers also have the option to checkout with AfterPay.
Can I return an item that doesn’t fit?
Of course! We want you to be completely happy with your purchase! Given your items comply with our return policy, you are more than welcome to send it back for a store credit. This can be used at any time as your store credit has no expiry date!
I have received the wrong item, what should I do?
Oh no! Our Quality Control team work their hardest to inspect every item we sell however as you can imagine, it is impossible to guarantee perfection every time. Please get in touch with our customer care team to help you out with this asap!
I have received a faulty item, what should I do?
Oh no! Our Quality Control team work their hardest to inspect every item we sell however as you can imagine, it is impossible to guarantee perfection every time. Please get in touch with our customer care team to help you out with this asap!
Still need help? Contact Us

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