Returns

Thank you for shopping with TJ SWIM! We want to make sure you are 100% satisfied with your purchase. We understand that sometimes returns are necessary, so we want to make this process as easy as possible for you. Below is our returns and exchanges policy:

Returns are accepted within 21 days of delivery for exchange or store credit.

We accept returns for change of mind, size changes, and style changes in exchange for a store credit. AU and US customers also have the option to exchange their item for a different size or style through our returns portal. Please note that standard shipping rates apply to all exchange orders. 

All returned items must be full price and in their original condition, unworn, unwashed, unsoiled, with tags and the hygiene liner still attached, and no odours (including perfumes). If these conditions are not met, the return will be rejected and returned to you at your own expense.

What is Checkout+ “Free Returns” Coverage?

When you opt-in for Checkout+ at checkout, your return shipping label is included, allowing you to return any item(s) in your order for free. If you decide not to add Checkout+, you can still return your items, but you will be responsible for the cost of the return shipping label.

Checkout+ is available for AU, NZ and US customers. All returns are subject to the guidelines outlined on this page.

Please note that all sale items are final sale, this includes items purchased in an Online Warehouse Sale.

Customers are responsible for return shipping costs if Checkout+ is not purchased for a free return label. We recommend using a tracked shipping method to ensure safe delivery.

Please allow up to 3 business days from when your return is received at our warehouse for your store credit or exchange to be processed. TJ SWIM is not responsible for lost or damaged items when returning.

Once we receive your returned item, it will be inspected to ensure it meets our return policy criteria. If the item is deemed eligible, we will either process your exchange or issue a store credit in the form of a gift card. The store credit will be valid for 3 years and can be used to purchase anything from our online store.

If you have received a faulty or incorrect item, please contact our customer care team at info@tjswim.com immediately.


HOW TO RETURN: CLICK HERE TO REQUEST A RETURN OR EXCHANGE


EU Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://tj-swim.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Thank you for your understanding and please do not hesitate to contact us at info@tjswim.com if you have any further questions or concerns.